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Frequently Asked Questions - Kirby Rx, Monticello, IL

About Kirby Rx Services

What services does Kirby Rx offer?

Kirby Rx operates two locations in Monticello, Illinois, serving Piatt County with comprehensive pharmacy services:

Available at Both Locations:

  • Prescription filling and refills
  • Vaccinations and immunizations
  • Medication synchronization (Med Sync)
  • Custom compounding services
  • Over-the-counter (OTC) medication guidance
  • Specialty vitamins and supplements
  • Home delivery (Monticello and Bement, Monday to Friday for patients who may have difficulty getting to the pharmacy.)

Available at Kirby Rx 1 at Kirby Medical Center Only:

  • Asthma management consultation
  • Comprehensive medication review
  • Hormone replacement therapy (HRT) consultation
  • Medication adherence consultation

We accept most major insurance plans, including Medicare Part D and many commercial providers.

Where are your locations?

Kirby Rx 1 at Kirby Medical Center

Address: 1000 Medical Center Drive, Suite 100, Monticello, IL 61856

Phone: 217-762-1899

Email: KirbyRX@kirbyhealth.org

Hours:

Monday to Friday: 8:30AM - 4:30PM

Saturday & Sunday: Closed

Kirby Rx 2 on Market Street

Address: 1402 N. Market Street, Monticello, IL 61856

Phone: 217-762-3377

Email: KirbyRX@kirbyhealth.org

Hours:

Monday to Friday: 8:00AM - 7:00PM

Saturday: 8:30AM - 4:30PM

Sunday: Closed

Both locations offer convenient pharmacy services. Consultations and clinical services are available at the Medical Center location.

Insurance & Payment

Do you accept insurance?

Yes, we accept most major insurance plans:

  • Medicare Part D prescription drug plans
  • Medicaid (varies by state)
  • Private insurance (Blue Cross Blue Shield, Aetna, Cigna, UnitedHealthcare, and others)
  • Flexible Spending Accounts (FSA)
  • Health Savings Accounts (HSA)

Not sure about your coverage? Call us at 217-762-3377. We can check eligibility and copay information for you.

What if I don't have insurance?

We offer competitive cash prices and can discuss payment options with you. Call us at 217-762-3377 to learn about our cash pricing.

What payment methods do you accept?

We accept cash, credit cards, and debit cards. Payment is due at the time of service.

Prescriptions & Refills

Do I need a prescription to purchase medicine?

It depends on the medication:

  • Prescription drugs require a valid prescription from a licensed U.S. healthcare provider
  • OTC medications and over-the-counter products can be purchased without a prescription
  • Behind-the-counter products may be available—just ask our team

Not sure what you need? Our pharmacy team is happy to help.

How do I fill a prescription at Kirby Rx?

Three Easy Ways:

  1. Bring Your Paper Prescription - Bring your prescription to either location.
  2. Ask Your Doctor to Send It Electronically - We can receive prescriptions directly from your doctor's office.
  3. Transfer from Another Pharmacy - We'll handle the transfer for you.

Once we receive your prescription, we'll prepare it accurately, provide instructions, and answer any questions.

Can I refill my prescription online?

Yes! Use the RxLocal app or web portal to request refills 24/7. You can also:

Refill Timing Tip: Request refills 3–5 days before you run out to avoid delays.

How fast will my refill be ready?

Most refills are ready within 24 hours. Many are ready the same day. Call us for rush requests.

Can I get an early refill?

Yes. Call us at 217-762-3377 to discuss early refill options based on your needs.

Medications & Health Questions

Can I speak with a pharmacist even if I don't have a prescription?

Absolutely! You don't need a prescription to talk to our pharmacists. We can help with:

  • Cold and flu symptoms
  • Minor aches and pains
  • Allergies and skin conditions
  • Medication recommendations
  • General wellness questions

Walk in or call us at 217-762-3377. No appointment necessary.

What should I do if I have questions about my medication?

Our pharmacists are here to help. Ask us about:

  • How and when to take your medication
  • Possible side effects
  • Interactions with other medications or supplements
  • Medication alternatives

We're committed to making sure you feel confident and safe.

Can your pharmacists provide medical advice?

Yes. Our pharmacists are licensed healthcare professionals. We can provide guidance on:

  • Proper use of prescription and non-prescription medications
  • Managing chronic conditions
  • Choosing appropriate over-the-counter treatments
  • Drug interactions and contraindications

We're here to support your overall health and wellbeing.

What if I have questions about my medications after hours?

For urgent health concerns outside business hours, contact:

  • Your primary care provider
  • A local urgent care center or hospital
  • Poison Control: 1-800-222-1222 (available 24/7)

For non-urgent questions, call us during business hours at 217-762-3377, or contact us—we'll follow up promptly.

Vaccinations

Do you offer vaccinations?

Yes! We administer a wide range of vaccines at both locations:

  • Influenza (Flu)
  • COVID-19 (Comirnaty/Pfizer and Spikevax/Moderna)
  • Shingles (Shingrix)
  • Pneumococcal (Prevnar, Pneumovax)
  • RSV
  • Tetanus/Tdap
  • Other vaccines (call for availability)

Most vaccines are covered by insurance.

Do I need an appointment for a vaccination?

Walk-ins are always welcome for vaccinations at both locations. During peak flu season, we recommend calling ahead to confirm availability or to schedule a quick appointment.

Schedule online: Schedule Now

Call us: 217-762-3377

What should I bring for my vaccination appointment?

  • Insurance card (if you have coverage)
  • Photo ID
  • Any relevant medical history

Clinical Services & Consultations

What consultation services do you offer?

We offer personalized consultations at Kirby Rx 1 at Kirby Medical Center:

  • Asthma Management – Personalized asthma action plans and education
  • Comprehensive Medication Review – Full review of all your medications
  • Hormone Replacement Therapy (HRT) Consultation – Personalized HRT guidance
  • Medication Adherence Program – Personalized medication management support

Schedule a consultation: Schedule Now

What is Medication Synchronization (Med Sync)?

Med Sync aligns all your prescription refill dates so you get everything on one convenient day each month. Instead of juggling multiple refill dates, you pick up all your medications once per month.

Available at: Kirby Rx 1 at Kirby Medical Center only

Learn more on our Medication Synchronization page.

What is the Medication Adherence Program?

Our Medication Adherence Program provides personalized strategies and support to help you take your medications correctly and on time.

Consultations available at: Kirby Rx 1 at Kirby Medical Center only

Learn more: Medication Adherence page

Do you offer compounding services?

Yes! We provide custom compounding services tailored to individual patient needs—everything from medications for children to specialized formulations for unique health needs.

Available at: Both Kirby Rx locations

Learn more on our Custom Compounding page.

Specialty Products & Services

Do you carry vitamins and supplements?

Yes! We offer a curated selection of Pure Brand vitamins and supplements, including:

  • Magnesium Glycinate
  • L-Theanine
  • Cranberry D-Mannose
  • Probiotic 5
  • Vitamin D
  • Optiferin C
  • Magnesium Gel (our best-selling product)

Available at: Both locations

All supplements are pharmacist-recommended and customer-approved.

Learn more on our Vitamins & Supplements page.

Do you deliver prescriptions?

Yes! We offer limited local prescription delivery in Monticello and Bement to eligible patients.

Delivery Schedule: Monday to Friday

Ideal for: Seniors, busy individuals, or those with limited mobility who may have difficulty getting to the pharmacy

Cost: A small delivery fee may apply

To arrange delivery: Call 217-762-3377 to check your eligibility.

Getting Started

I'm new to Kirby Rx. How do I get started?

Option 1: Transfer Your Prescriptions

Call us at 217-762-3377 and we'll handle the transfer from your old pharmacy.

Option 2: Create a RxLocal Account

Visit RxLocal to set up your account and manage prescriptions online.

Option 3: Visit In Person

Stop by either location and our team will get you set up.

Learn more on our New Patients & Prescription Transfers page.

What if I need help scheduling an appointment?

Call us: 217-762-3377

Schedule online: Schedule Now

Visit us in person: Either location

Our team is happy to help you find the right appointment.

What if I can't find the service I'm looking for?

Call us at 217-762-3377. Our team can:

  • Answer questions about available services
  • Discuss your specific needs
  • Schedule a consultation with a pharmacist

Additional Questions?

Contact Kirby Rx today:

Find a Store

Have more questions? Our pharmacy team at Kirby Rx in Monticello, Illinois is here to help. We're committed to providing personalized pharmacy care for you and your family.

Kirby Rx

Kirby Rx is proud to be part of your community, with two locations to serve you on Market Street and in the Kirby Medical Center. We're committed to building real relationships and helping you stay well, every step of the way.